Questions
Is it a subscription?
Yes: an annual license, renewed each year. Updates are included while your license is active.
What counts as a seat?
Every active person on the team, the manager included. You can reassign a seat at any time.
What else will we pay for?
The server it runs on, and your AI provider, who bills you directly for what you use. Nothing else is required.
Can you host it for us?
Yes. With managed hosting we run Kenlode Sales on a server dedicated to your company, shared with no other customer, in the region you choose. It includes backups, monitoring and every update, and you keep your own AI key. It costs from $400 a month per instance (12-month minimum, $1,000 setup), on top of the seats. We sign a data processing agreement with you, because we then hold your data.
Can we have a test server?
Yes. Every Team license includes one free Staging license for a non-production server where your IT tries each release first. It has 3 seats and says "Staging copy" on every page.
How do we pay for the Team Edition?
By invoice, annually in advance, in US dollars. Prices exclude taxes.
What support is included?
Email support for your named administrator, answered by the next business day.
What happens after the pilot?
If the success criteria we agreed before day one are met, you sign an order form at the price in the pilot letter. If they aren't, or you decide not to continue, we help you uninstall and nothing is due. There is no automatic charge.
Full terms are in our terms of sale. Sold by GlobalShopper LLC, a Wyoming limited liability company.